Turn operational moments into timely questions.
Launch after a purchase, service visit, session, lifecycle change, or external event. Deliver through branded email, SMS, secure links, embedded experiences, QR codes, or public share links—with schedules, reminders, consent, and frequency controls.
Make timing, channel, and relevance part of questionnaire quality.
A strong questionnaire sent at the wrong moment still underperforms. Delivery orchestration connects operational context to a respectful participant journey.
Event-triggered sending
Start from CRM, HR, event, service, purchase, training, or custom API activity—with delay and eligibility rules.
Multichannel journeys
Coordinate email, SMS, in-app embeds, public links, QR codes, and participant accounts without duplicate responses.
Frequency and consent
Honor channel permission, quiet hours, time zone, contact limits, suppression lists, and respondent preferences.
Adaptive follow-up
Send reminders, change channel, stop after completion, escalate non-delivery, or trigger the next operational action.
Automation should increase relevance without increasing pressure.
Delivery policies make consent, timing, frequency, identity, and opt-out visible at every step. Participants receive one coherent journey across channels.
“The best reminder is the one a participant never receives after they have already answered.”
- 01TRIGGER
Capture the right moment
Receive an event, schedule a campaign, expose an embed, or publish a controlled share link.
- 02DECIDE
Evaluate eligibility
Apply audience, consent, identity, deduplication, frequency, language, and subscription rules.
- 03ORCHESTRATE
Deliver and adapt
Choose channel, personalize, retry, remind, stop on response, and record the complete journey.